Although we understand that rescheduling/cancelling an appointment is sometimes unavoidable, we do charge a fee of $75 if you cancel a scheduled photo shoot with less than 24hrs notice. After all, that time was reserved exclusively for your project, and if you cancel on short notice, we don’t have the opportunity to book other work into that time slot.
The cancellation fee also applies if we can’t access the property at the scheduled time. That might happen if the agent or homeowner doesn’t show up to let us in, the lockbox key isn’t available, the dog is loose inside, or the property just isn’t ready for photography. Occasionally, we may have the flexibility to wait around for the situation to be rectified, but we can’t let the delay affect our next appointment.
Weather delays do NOT incur a cancellation fee. That’s totally beyond your control and ours. We try to schedule appointments to coincide with favorable weather forecasts, but sometimes those predictions are wrong and we all get surprised.